Shipping Policy

Shipping Policy

This Shipping Policy outlines how Arverni Mint (D&G Nasuto GmbH) processes and delivers orders.

1. Shipping Regions

We ship within the European Union and to selected international destinations, subject to legal and logistical restrictions.

If your country is not available at checkout, please contact us before placing an order.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation and successful transaction verification.

For high-value or precious metal orders, additional security or verification checks may extend processing times.

3. Shipping Methods

All orders are shipped using insured and trackable delivery services appropriate to the shipment’s value and destination.

Carriers may include national postal operators or specialised logistics providers. Available options and costs are displayed at checkout.

4. Delivery Time

Estimated delivery times:

  • Germany: 1–3 business days
  • EU countries: 2–7 business days
  • International destinations: 5–14 business days

Delivery times are estimates and not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, value, and selected shipping method.

Any applicable import duties, taxes, or customs charges outside the EU are the responsibility of the customer.

6. Transfer of Risk

For consumer orders within the EU, the risk of loss or damage transfers upon delivery of the goods.

For business customers, risk transfers upon dispatch in accordance with applicable commercial law.

7. Delivery Requirements

Due to the value of numismatic and precious metal products, shipments may require:

  • Signature upon delivery
  • Identity verification
  • Delivery to the billing address
  • Collection from a secure pickup point

These measures are in place to protect customers and prevent fraud.

8. Failed Delivery & Returns

If delivery fails due to an incorrect address, non-collection, or refusal, the shipment may be returned to Arverni Mint.

Reshipping may require payment of additional shipping and handling fees.

9. Lost or Damaged Shipments

All shipments are insured during transit. If a shipment is lost or arrives damaged, customers must notify us promptly after delivery or the expected delivery date.

Claims are handled in cooperation with the carrier and may require documentation or investigation.

10. Shipping Restrictions

We reserve the right to refuse shipment to certain locations, addresses, or recipients where legal, regulatory, or security risks exist.

11. Contact

Arverni Mint Customer Support
📧 info@arvernimint.com

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